FAQ

1. Before the Wedding (17)

Are there any glassware in the limo and is that suppose to be clean?

Yes, there is glassware in all of our limousines. The driver takes over the responsibility of the glassware cleanliness at the time the vehicle leaves the garage/ parking. If the limo has assigned more events in one day, then he/she will have an extra set of glassware in the trunk or in the front.

Can we bring our own cooler?

Yes. You can always bring the cooler with extra drinks. Please make sure to check with the driver where to place it. This way the driver will take over the responsibility in case of damage to the vehicle. Some plastic coolers may cut the vinyl interior or make scratches.

Will the limo have a “Just Married” sign?

The “Just Married” sign is per request only. Most of them fall off the car while driving to the reception and that’s the reason we don’t put it there unless you request one.

Is the red carpet service and decorations on the limo included?

Yes. Decorations and the red carpet are included. The red carpet is per request only. The driver may have to make an extra stop to pick up the red carpet. Both are weather and location permitted.

How will the driver be dressed?

W-Limo has a dress code: Dress shirt, tie, dress pants, and appropriate shoes. Drivers are not allowed to wear: jeans, t-shirts, or tennis shoes.

Will our limo driver know the directions?

The driver will get the exact same routing description that is stated in the contract. Most of the limo drivers follow the directions given by GPS. If you have any specific direction you would like the driver to follow, please let us know at least 24 hours in advance.

What happens if we go overtime?

For stretch limo services overtime of over five minutes we will charge half an hour according to the overtime rate on the contract. More than 35 minutes would be the whole hour. Overtime for the party bus and coach bus service of over five minutes will be charged the whole hour. More about overtime and why overtime may be more expensive than regular hours can be read in our blog section: Watch for the Overtime.

Our package comes with complimentary refreshments. What is included?

Complimentary refreshments for weddings of three hours or more include one bottle of champagne, beer, soda, water, (one can/bottle per person) and ice.
One or two hour transportation service includes beer, soda, water, (one can/bottle per person) and ice. If you have requests for a certain type of beer or soda that’s not a problem, but please let us know in advance.

Do I pay for extra stops and are there any mileage restrictions?

No. There is no mileage restriction or limited number of stops within the time frame booked for the transportation.

Do I pay for the time or miles before the pickup time?

No. The time when the service starts is the actual pickup time which will be on the contract. We don’t charge anything extra to drive our car or limo out to the pickup location within Chicago’s six counties.

How do you collect the remaining of the balance? Can we pay the remaining of the balance by check or cash?

The same card that we charged for the deposit we’ll use for the remaining of the balance. One or two days prior the big event we’ll preauthorize the card for the entire amount of the balance. This will happen even if you decide to pay cash directly to the driver. After the wedding, when we collect the cash payment, we’ll cancel the preauthorization. There is an option to pay by check. In this case you have to prepay. The check needs to clear before the wedding day. There is no need for credit card preauthorization when paying by check.

Can I pick the color of the vehicle?

Yes. You can choose the color of the vehicle with three-hour wedding packages or more. One or two hour wedding transportation will get you a white or black limo depending on availability.

What happens if I cancel?

If you cancel within one month prior to the wedding, then the full amount will be charged. If you cancel more than 30 days prior to the wedding, then only the deposit is non refundable and we will not charge the balance.

How much is the deposit and is it refundable? How do I pay the deposit?

We need to have your credit card number on file upon signing the contract. The deposit is approximately 20% and is non refundable. We charge it to the card on file.

How do I reserve a limo for my wedding day?

If you agree with the price and service we are willing to provide and you made the smart decision to choose W-Limo as your wedding transportation provider, call us or send us an email. We’ll email you a booking form to fill out. After you complete the booking form, we’ll transfer your information from the booking form into our dispatch system and send out a contract. You sign the contract and pay the deposit, which is approximately 20% by credit card. At that point consider your limo booked for your wedding day. The balance will be due on the wedding day.

Is there any way to see the limo?

Yes. The limo you would like to see is not exposed like one of the cars in dealership and waiting to be seen. It’s in constant action on the road day and night, and the next day it could be in the garage or at the driver’s home. We do our best to find the time to match your schedule and the schedule for the limo. The best way to do it is if you let us know your schedule for the day and we’ll see if the limo is available and where it is going to be for the showing.

Will the driver be helpful, give us a hand, open the door?

Sure. He/she’ll be there to give you a hand, but it depends on the personality of the driver and on the situation. The driver is not supposed to push to get through the crowd to open the door. If there are bridesmaids around the limo blocking off the door, not every driver will step up and move them to the side in order to open it for the bride. The discretion of the driver may vary depending on his or her personality. If this is one of your concerns, please let us know ahead of time. Our biggest concern is your 100% satisfaction.

2. After the Wedding (3)

I was happy with the service. Am I supposed to leave a review?

Yes. We would appreciate if you leave us a review. You can do it directly from our website at www.w-limo.com or at one of the popular review websites:
weddingwire.com
theknot.com
google+
W-Limo doesn’t recognize Yelp as a trusted review site due to Yelp scam activities.

When do I get reimbursed for the pictures and videos?

Send us five professional pictures and one 60 seconds or more video clip. Pictures and video have to be approved. Upon approval (5-7 business days) we’ll mail you a check. For more about this topic, you can read our blog page: http://www.w-limo.com/become-part-of-our-gallery/

What are my benefits of becoming a W-Limo customer?

100% satisfaction!
$100 discount on an applicable honeymoon, vacation, or cruise within one year after the wedding.
10% discount on your wedding anniversary transportation as long as you celebrate anniversaries.

3. Airport transportation

Q: I’ll arrive at the Chicago airport. Do I need to have a reservation?
A) Yes. Although we do make every effort to accommodate last minute bookings, we cannot guarantee availability. We recommend making the reservation at least 4 hours prior your desired pick-up time.
Q: When I get to the Chicago O’Hare or Midway airports, how do I find my car?
A) When you land and pick up your luggage, please call 800-966-0602 and tell us what exit door are you at. We will give you a description of the car (model, color, and license plate number), then send the car to that door to pick you up. It usually takes 10-12 minutes for the car to get from the staging area to your exit door.
Q: Is it possible to have driver waiting for me with a sign at the baggage area?
A) Yes. Meet and greet service is only an additional charge of $25.
Q: Do I need to pay any extra fees when bringing a set of golf clubs or skies?
A) No! There is no extra charge for a set of golf clubs or skies, although a private car order is required. SUV orders are recommended for travelers carrying golf clubs and skies.
Q: How can I arrange transportation for a large group?
A) W-Limo can accommodate groups of any size. To receive a quote, give our customer service representatives a call at our office. Before calling, please have your travel itineraries ready to speed up the quoting process, and ensure a more accurate quote.

Q: What if my flight is going to be delayed?
A) We monitor all incoming flights. In the unfortunate event your flight is delayed, calling to inform us is not necessary. Your car will be waiting for you when the flight arrives. If your flight is cancelled, and you are forced to take a different flight, please give us a call and let us know.

Q: Can I cancel the ride upon arrival if someone else is there to pick me up?
A) No. There is a strict 2 hour cancellation policy. The ride will be charged in full if the cancellation is made upon arrival.

4. Rates

Q: What are shared car rates?
A) Shared car rates are lower rates offered to customers who agree to carpool with other parties traveling a similar route to their own. In the event there are no additional customers to chauffer on a given day, participators in our shared care rates take advantage of a discounted rate and the exclusive service of comfortable, private car service. Q: What if there are no additional passengers on the route?
A) You will be offered the discounted shared car rate, whether the ride is shared or not.

Q: How much do you charge for an extra stop?
A) Extra stops within the same ZIP code as the destination are an additional $10 per stop. Stops in a different ZIP code from the final destination are an additional $20.
Q: I require an early morning or late night pickup. Do I have to pay any extra fees?
A) Pickups between 11:00 PM – 1:00 AM and 4:00 AM – 5:00 AM are charged an additional $15. Pickups between 1:00 AM – 4:00 AM are an additional $25.
Q: Do I have to pay an extra fee if my flight is delayed?
A) No. We are always tracking all incoming flights and make arrangements accordingly. The car will be waiting for you when your flight arrives for no extra charge.
Q: Are there any charges for driver wait time during airport pickups?
A) Yes. Although the first hour of driver wait time is free during airport pickup services, any wait time after one hour is charged in 15 minute increments.

Q: I am not sure exactly what time I will arrive at the pick-up location and the driver may wait for me. How do you charge waiting time?
A) The first 15 minutes of waiting time are free of charge. After that, wait time is charged in 15

Q: We may have two additional people. Are we going to pay any extra?
A) Yes. Adding passengers may cause you to exceed the vehicle’s maximum capacity. If you suspect additional passengers will be riding with you, you must notify us in advance. This allows us to adjust your pickup vehicle to something with a larger occupant capacity and adjust your rate. Additional passengers may not affect the rate. Clients taking advantage of our shared car rates can expect to be charged an additional $5 per added person.
Q: I need to book a ride on holiday. Will I pay any extra?
A) Yes. There is a $10 additional surcharge for holiday trips.
Q: Could I book the car for several hours?
A) Yes! We can accommodate charters of any duration, although we do have a2 hour minimum requirement. There is no restriction on number of stops, and no waiting time will be charged. Overtime charges may apply in the event the service extends the agreed time limit.

Q: Why am I charged overtime rates?
A) Exceeding your scheduled service time may impact other clients’ prearranged trips. To accommodate last-minute schedule changes, we may have to adjust our daily schedule, which in many cases is not easy.
Q: Why is there a difference between hourly rate on weekends and weekdays?
A) The demand for vehicle charters is far more limited on weekends, and supply is usually limited. Rates reflect higher demand.

5. Concerts & Sporting Events

Q: Can we pay just for transportation to arena and back?
A) Yes! We can make arrangements for round trip shuttling to events.
Q: Can we bring our own cooler?
A) Absolutely! You can bring your own beverages, cooler, and ice. Keep in mind- because plastic coolers may damage the interior of our vehicles, it is likely they will have to stay in the trunk.
Q: I don’t know when the concert is going to end. How can we find our driver after the concert?
A) Our advice is to exchange the phone numbers with the driver on the way to the concert. This way, you can make contact at the end of the event and coordinate with your driver. In the event we have different driver scheduled to pick you up after the concert, feel free to call our dispatch line.
Q: Will I get complimentary beverages with my limo ride to and from an arena?
A) No, unless it is a part of the agreement.
Q: Am I required to sign a contract when booking a limo for a concert or sporting event?
A) Yes. For concerts and events, there is a 30 day cancellation policy as well as a signed contract required to be completed for each booking.

Q: Will I pay wait fees after the event while trying to reach the limo?
A) No. We understand that it may take some time to get to the limo when leaving the crowded zone.

6. Worldwide & Nationwide Services

Q: Can I use W-Limo services even if I live outside of Chicago?
A) Yes! Start using W-Limo services now, no matter where you live.
Q: What is the airport procedure outside of Chicago?
A) Our airport procedure for arrivals outside of Chicago varies depending on the airport. For specific information, call 800-966-0602when you pick up your bags. We will help you to locate your car.
Q: Is the cancellation policy the same as in Chicago?
A) No. It varies depending on the city. For most cities, the cancellation policy requires a call in advance a minimum of 4 hours prior to pick-up time. In some cities, the cancelation policy may be 24 hours. Please call our office for exact information.
Q: Can I make a last minute reservation outside of Chicago?

A) Yes. We’ll do our best to provide transportation anywhere worldwide, even at the last moment. We do, however, strongly recommend reservations be made 24-48 hours in advance for nationwide and worldwide services.

7. General questions

Q: Does every limo have a stocked bar?
A) No. Our rates don’t include complimentary beverages. The only exceptions to this are special events and services scheduled for three hours of service or more. You may find limos that offer beverages, which is a complimentary service based on the driver’s discretion, and is intended to better fulfill the customer’s limousine experience. Although drivers are not allowed to sell beverages, tips are much appreciated.

Q: Does W-Limo provide bodyguard services?
A) Yes. W-Limo has licensed affiliate bodyguards that are hired occasionally, depending on requirements for our top VIP’s, politicians, and celebrities.

Q: I need transportation for a funeral. Does W-Limo provide funeral transportation?
A) Yes. W-Limo rents black cars and limos for funerals, starting at 2-hour minimum rental.